Why am I not receiving a reminder?

Step by step

1. 1

   Open Practice → Reminders → Manage and confirm that the reminder is On and has the intended local time.

2. 2

   Open You → Settings → Notification settings and confirm that notifications and Practice reminders are enabled.

3. 3

   Check the operating system or browser settings and allow notifications for Neville AI.

4. 4

   On Android 12 and earlier, if notifications are blocked, Turn on notifications opens your phone’s app notification settings. Enable them there, then return to Neville.

5. 5

   In Notification settings, use the device status action to enable permission or retry setup. Open Recent notifications to see the outcome of a missing reminder.

6. 6

   Confirm that the saved timezone is correct. It controls both reminder times and the local day used for streak progress. If you changed regions, use the in-app timezone notice or the Timezone picker. Deliberately scheduled reminders are separate from occasional tips and updates.

7. 7

   For Community replies, check Community → Profile & avatar instead.

What you’ll see

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